Big R Order Fulfillment and Shipping Policies & Rates
INSTORE PICK UP
- Please allow at least 2 hours for processing
- You will be notified by email when your order is available for pickup
- Orders placed before 5 pm will be available for pick-up the same day
- A photo ID and the Order Confirmation email is required for pickup verification
- A valid, state-issued photo ID
- Order confirmation email
- Original payment method used
- An order designated for instore pick-up will be held for four (4) business days after the ‘Ready For Pick-Up’ email has been sent
- Orders NOT picked up within the 4-business day timeframe will be cancelled, refunded and returned to stock
- Please allow 1-2 business days for processing and 1-3 business days for shipping
- Our standard shipping method is USPS
- BigR.com does not currently ship to California
- At this time, Big R Stores does NOT ship internationally
- We support shipping to APO/FPO addresses through USPS
- Instructions are available on the Shipping Address step as you check out.
Questions regarding order fulfillment? Please contact our Customer Service team at 844-270-2447, Monday thru Friday from 8:00am – 5:00pm central time, email us at firstname.lastname@example.org or visit us at one of our many locations. The Customer Service Desk at each of our retail locations is open seven (7) days a week during normal business hours.
At Big R, you’ll love what’s in store!
Updated July 11, 2018