Q: Why don't you have all your products online?
A: Each week we add new products to our online store. As we strive towards the goal of having all our products available online, we ask for your patience and understanding. We want to make sure all information is correct and informative before posting.
Q: Which locations do you serve?
Although we are Big R and you may see this name in multiple locations across the United States, we serve Northern Illinois, Indiana, Ohio and Wisconsin. We understand this can be confusing, however, you can find a list of our retail locations by clicking here
. You will find information on each of our stores including, the store address, store hours, phone number, email, etc.
Q: How do I contact Big R?
To contact one of our stores, simply click here
. To contact our customer service you can reach us at:
Hours: 8am - 5pm Central Time Zone
Or email us at: CustomerService@BigR.com
Q: Do you allow pets in stores?
Yes, we are pet friendly with a few exceptions due to local ordinances. For more information and to see if your location is pet friendly, please click here
Q: Do I need an account to shop online?
No, you do not need an account to shop online with us. However, there are many advantages to creating an account online. Having one will enable you to store order history, create an address book, enjoy faster checkout, conveniently store payment information, and much more. To create an account, click here
ORDERS AND SHIPPING
Q: Can I use my Gift Card online?
A: Unfortunately, no. We do not currently have the functionality in place to accept gift cards online. However, we are always updating our site, so be sure to check back often.
Q: How do I track my order?
Q: What if my order is not correct?
A: In the event your order is not correct, please contact our customer service team at: 844-270-2447 or you can email us at: CustomerService@BigR.com
Q: Do you offer international shipping?
A: We do not currently offer international shipping at this time.
Q: Where can I find your return policy?