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Big R Order Fulfillment Policies


  • Please allow at least 2 hours for processing
  • You will be notified by email when your order is available for pickup
  • Orders placed before 5 pm will be available for pick-up the same day
  • A photo ID and the Order Confirmation email is required for pickup verification
  • Order(s) over $250 may also require the original payment method
  • An order will be held for four (4) business days after the ‘Ready For Pick-Up’ email has been sent
  • Orders NOT picked up within the 4-business day timeframe will be cancelled, refunded and returned to stock


US Domestic

  • Please allow 1-3 business days for processing
  • Our standard shipping method is FedEx Ground Service


  • At this time, Big R does NOT currently ship internationally


  • At this time, we are NOT currently able to ship to APO/FPO addresses

Questions regarding order fulfillment? Please contact our Customer Service team at 844-270-2447, Monday thru Friday from 8:00am – 5:00pm central time, email us at or visit us at one of our many locations. The Customer Service Desk at each of our retail locations is open seven (7) days a week during normal business hours.

At Big R, you’ll love what’s in store!

Updated April 12, 2017