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Our goal is to provide you with the right products at the right price. This why we provide you with a 100% Satisfaction Guarantee. If you are not completely satisfied with your order, we will exchange any item or refund your purchase as per the policy listed below.
In-store purchases can be returned or exchanged at any of our store locations within 90 days with your Big R receipt. Refunds will be issued to the original form of payment (credit card, PayPal, etc.), unless noted in our Return Policy Exceptions.
With a receipt, an item in its original factory packaging or with original tags intact can be returned to any location for an exchange or store credit. If no sales receipt is present at the time of the return, at Big R’s sole discretion, a merchandise credit may be issued for the lowest sale price within the last 6 months.
Please click here to view store locations and contact information.
If you need to return/exchange an item ordered from BigR.com:
Once we receive your return please allow 10-14 business days for it to be processed. The refund may go into your next billing cycle where the credit will be reflected on your account. Returns within the 90-day return policy will be credited to the original form of payment.
All firearm and ammunition sales are FINAL. These items are not eligible for return, exchange or a store credit.
All cut merchandise (carpet runners, chain, rope, etc.) are FINAL. These items are not eligible for return, exchange or a store credit.
Live Goods, defined as trees and shrubs, are refundable at 100% 60 days after the date of purchase. 61-120 days after purchase they are refundable at 50% of the original purchase price. All Live Good returns must be accompanied with the original purchase receipt. Excludes roses, perennials and ground covers.
Items identified as Food, Pet Vaccines and Farm medications cannot be returned or exchanged.
All items identified as FINAL are not eligible for return, exchange or a store credit.
After the 90-day return policy has expired, a return to a Big R Gift Card may be issued at Big R’s sole discretion.
All gas-powered equipment must not have been used in order to return it for a refund/exchange – once gas has been put in the unit you may bring it into your local Big R store for warranty work in our repair shop under the Manufacturer’s Warranty terms. It will NOT be eligible for a refund.
Items returned with a gift receipt will be issued a store credit or gift card, cash will not be refunded.
*This return policy is subject to change without notice. All returns should be accompanied by a receipt. Big R reserves the right to refuse or reduce the value of any return based on the condition of the item and the packaging of the item being returned.